{"id":577188,"date":"2026-08-03T08:00:00","date_gmt":"2026-08-03T06:00:00","guid":{"rendered":"https:\/\/www.vdhurk.nl\/?p=577188"},"modified":"2026-04-14T13:51:33","modified_gmt":"2026-04-14T11:51:33","slug":"what-is-the-process-for-handling-claims-for-electric-company-car-leases","status":"publish","type":"post","link":"https:\/\/www.vdhurk.nl\/en\/hoe-zit-het-met-schadeafhandeling-bij-elektrische-bedrijfswagen-lease\/","title":{"rendered":"What about claims handling for electric company car leases?"},"content":{"rendered":"

Leasing electric commercial vehicles is becoming increasingly popular amongst business owners and fleet managers. But as soon as damage occurs, questions quickly arise: who pays for what, what are the rules regarding the battery, and how can you avoid disputes when returning the vehicle? This article provides clear, practical answers to the most frequently asked questions about claims handling when leasing electric company cars.<\/p>\n

Whether you have a small van<\/strong> at least a heavier one double-cab van<\/strong>, the rules regarding claims are unclear to many business owners. We\u2019ve set everything out below so that you know where you stand.<\/p>\n

How does the claims process work for a leased company car?<\/h2>\n

If you have a leased company car, you must always report any damage to the leasing company first, not directly to a garage of your choice. The leasing company usually has its own claims procedure involving approved repair partners. As the lessee, you are responsible for reporting damage in a timely manner and following the agreed procedure.<\/p>\n

In practice, it works as follows: you report the damage to the leasing company by telephone or via an app. They will refer you to an approved repair centre or arrange for an on-site assessment. The costs are covered by the insurance included in the lease contract, unless the damage is for which you yourself are liable.<\/p>\n

What does the lease agreement say about damage?<\/h3>\n

Every lease agreement sets out a claims procedure. This procedure sets out how to report a claim, the steps you need to follow and the financial implications. When taking out a lease agreement, always check the excess in the event of a claim, as this varies significantly between providers and depending on the type of vehicle.<\/p>\n

Some leasing companies charge a fixed excess per claim; others charge a percentage of the repair costs. Read this section of the contract carefully before you sign, so that you don\u2019t face any surprises.<\/p>\n

What makes the claims process for electric company cars different?<\/h2>\n

Claims handling in the event of a electric company car<\/a> is more complex than with a conventional van, as electric vehicles contain specific components that require specialist knowledge and equipment. These include the high-voltage battery, the electric motor and the charging system. Not every body shop is certified to carry out this work.<\/p>\n

In the event of a collision or damage to the underside of an electric commercial vehicle, there is always a risk of damage to the battery pack, even if the exterior appears undamaged. Leasing companies with electric vehicles in their fleets therefore prefer to work with certified EV repairers who have the correct safety equipment and diagnostic tools.<\/p>\n

Higher repair costs for electric vehicles<\/h3>\n

Repair costs for electric company cars are, on average, higher than for comparable diesel or petrol vehicles. This is due to the higher cost of parts, the specialist knowledge required and the fact that the battery is an expensive component. This also affects the insurance premium and the excess in your lease contract.<\/p>\n

If you\u2019re leasing an electric company car, it\u2019s a good idea to check with the leasing company which repairers they use for electric vehicles and whether they\u2019re available in your area. This will help you avoid long waiting times when you actually need the car for your business.<\/p>\n

What types of damage are covered by the lease and which are not?<\/h2>\n

Damage covered by the comprehensive insurance in your lease agreement will be reimbursed, less the agreed excess. This includes collisions, accidents, theft and glass damage. Damage resulting from negligence, wilful misconduct or misuse is not covered and will be at your own expense.<\/p>\n

Below is an overview of the types of damage that are generally covered or not covered:<\/p>\n